At CartAura, we want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help.
You may cancel your order with CartAura within 24 hours of placing it for a full refund. Once the order has been shipped, it cannot be cancelled, but it may be returned in accordance with our return policy.
CartAura accepts returns within 7 days of the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item and the status of your refund. If your return is approved by CartAura, we will initiate a refund to your original method of payment within 7-10 business days.
CartAura only replaces items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at: contact@CartAura.shop
You will be responsible for paying for your own shipping costs for returning your item to CartAura. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to CartAura, please contact us at: contact@CartAura.shop